Refund & Cancellation Policy

This policy covers all paid services from Simpleworks Consulting (“Simpleworks”, “we”, “us”): the Diagnostic, Reset, Counsel and Custom Engagement programmes, plus any paid session or workshop. The introductory call is free and involves no payment. If a signed engagement letter or proposal has different terms, those terms apply instead of this policy.

Consulting is professional time and expertise. Once a session has been held, or analysis, frameworks or recommendations have been delivered, that work can’t be taken back. Refunds therefore depend on how much work has been done, not on whether you are happy with the advice or on the business results that follow.

Diagnostic programme

• More than 48 hours before the scheduled kickoff: full refund.
• Less than 48 hours before kickoff: 50% refund, or a free reschedule within 30 days.
• After the kickoff session: no refund. You receive all work completed up to that point.

Reset, Counsel and Custom Engagements

• Before the engagement starts: full refund of any advance, minus up to 10% for scoping and preparation work already done.
• During the engagement: cancel with 15 days’ written notice. You pay for work done up to the end of the notice period. Fees paid for later phases or months that have not started are refunded.
• Monthly retainers (Counsel): cancel with 15 days’ written notice before the next billing cycle. The current month is not refunded.

You can reschedule a session free of charge with at least 24 hours’ notice. With less notice, or if you don’t turn up, the session may count as delivered. Sessions rescheduled more than twice may be counted as delivered at our discretion.

If we have to cancel or reschedule because of illness, emergency or a situation beyond our control, we will offer another date. If that doesn’t suit you, we will refund in full any fees for work not yet delivered. We may end an engagement if payments are overdue, if you haven’t responded for more than 30 days, or if we find a conflict of interest. You still pay for work already completed.

Email pm@simpleworks.in with your name, company, programme, payment reference and reason. We reply within 3 working days.

Payments are processed through Zoho Payments. Approved refunds are issued to the original payment method (card, UPI or net banking) within 7 working days of approval. Your bank may take a further 5–7 working days to credit the amount.

Refunds cover the fees you paid, including GST where it can be reversed. We do not refund payment-gateway charges we have already paid.

Confidentiality obligations and any NDA continue after cancellation. Deliverables provided up to the date of cancellation remain yours to use within your business.

We may update this policy from time to time. The version shown on this page on the date you pay applies to your engagement.

This policy is governed by the laws of India. Any dispute falls under the jurisdiction of the courts in Bengaluru, Karnataka.

Simpleworks Consulting, Bengaluru
pm@simpleworks.in · +91 90360 99000

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